General Terms & Privacy Policy

Effective from 14 February 2026

GENERAL TERMS AND CONDITIONS

for accommodation services at Johanka Rychlebský glamping

(hereinafter referred to as "GTC")

1. Purpose and Subject of the GTC

1.1 These General Terms and Conditions (hereinafter "GTC") govern the contractual relationship, rights, and obligations between the accommodation provider Petra Machová, Business ID 19169370, with registered address at U Sokolovny 458, 790 01 Jeseník, operating as a sole trader under the trade name "Johanka Rychlebský glamping" (hereinafter "the provider"), and any natural or legal person who orders accommodation (hereinafter "the guest").

1.2 The subject of the accommodation contract (hereinafter "the contract") is the paid temporary provision of accommodation in a mobile trailer (hereinafter "accommodation unit") including related services, based on an accommodation contract pursuant to Sections 2326–2331 of Act No. 89/2012 Coll., the Civil Code (hereinafter "CC").

1.3 The accommodation unit is located at the Former settlement Johanka, Stará Červená Voda (GPS: 50.353955, 17.214728). Exact coordinates and arrival instructions will be provided to the guest after the reservation is confirmed.

1.4 The provider reserves the right to unilaterally amend these GTC. In case of disputes, the version of the GTC valid at the time of contract conclusion shall prevail.

2. Reservation and Contract Conclusion

2.1 The guest may make a reservation via:

• a) the booking system at rychlebskyglamping.cz;
• b) email at petra@rychlebskyglamping.cz;
• c) phone at +420 608 249 453 (with subsequent email confirmation).

2.2 Reservation requirements:

• a) arrival and departure dates;
• b) full name of the person making the reservation and number of guests;
• c) contact phone number and email;
• d) accommodation price, payment method, and due date.

2.3 The accommodation contract is concluded when the provider confirms the guest's reservation by sending a confirmation email. If the guest provides incorrect information during booking, they must notify the provider immediately. The provider is not liable for consequences caused by incorrect information.

2.4 The maximum capacity of the accommodation unit is 4 adults. The minimum stay is 2 consecutive nights.

3. Price and Payment Terms

3.1 Current accommodation prices are listed on rychlebskyglamping.cz. Prices can also be obtained by phone or email.

3.2 To confirm a reservation, the guest must pay a deposit in the amount specified by the provider, via the GoPay online payment gateway (card payment) or by bank transfer to the provider's account.

3.3 The deposit must be credited to the provider's account (or confirmed by the payment gateway) no later than 3 business days after the confirmation email is sent. If the deposit is not paid within this period, the reservation is automatically cancelled.

3.4 Any remaining balance shall be paid by the guest at check-in at the latest, in cash, by bank transfer, or via the payment gateway.

3.5 Prices for additional services and goods (if available) are listed in the price list located in the accommodation unit. These services shall be paid at check-out in cash or by bank transfer within 3 days of the end of the stay.

3.6 A local accommodation fee may be charged in accordance with the applicable municipal ordinance. The guest will be informed of the fee amount at the time of booking or at check-in at the latest.

3.7 The provider accepts payments by employee benefit cards, such as from the FKSP fund. An invoice will be issued upon request.

4. Cancellation Policy

4.1 The guest is entitled to cancel the reservation under the following conditions:

a) Cancellation more than 20 days before the arrival date: The provider charges a cancellation fee of 15% of the total stay price. The remaining 85% will be refunded to the account from which the payment was made within 14 business days.

b) Cancellation 20 or fewer days before the arrival date: The cancellation fee is 100% of the total stay price. The paid amount is non-refundable.

c) No-show: In case of non-arrival without prior cancellation, the cancellation fee is 100%.

4.2 Cancellation must be made in writing by email to petra@rychlebskyglamping.cz. The decisive moment is the date of email delivery.

4.3 The provider is entitled to cancel the reservation due to force majeure (e.g., natural disaster, extraordinary measures by public authorities). In such cases, the guest is entitled to a full refund of the amount paid.

4.4 Notice pursuant to Section 1837(j) of the Civil Code: This is an accommodation contract with a specific date of performance. The consumer cannot withdraw from the contract within the 14-day period under Section 1829 of the Civil Code.

5. Check-in and Check-out

5.1 Check-in is available daily at 15:00. A different check-in time may be arranged by prior telephone agreement with the provider, ideally the day before.

5.2 Accommodation is provided via contactless check-in. Before arrival, the guest will receive instructions by email or WhatsApp message regarding access, including the code to the key lockbox. House rules, conditions of use, and safety instructions are included in the welcome email and are also available in printed form in the accommodation unit. A personal handover can be arranged upon request.

5.3 Check-out is no later than 11:00 on the departure date as stated in the contract. The guest must return the accommodation unit clean and undamaged. Check-out is contactless — the guest locks the accommodation unit and returns the keys to the lockbox.

6. Rights and Obligations of the Parties

6.1 Guest's Obligations

The guest undertakes to:

• a) comply with these GTC and house rules (including documents "How to behave in the accommodation unit" and "How to behave towards the surroundings", if available);
• b) treat the accommodation unit, its equipment, and the surrounding nature with respect and consideration;
• c) not disturb the surroundings with excessive noise, especially during quiet hours (22:00–06:00);
• d) immediately report any defect, damage, or other circumstance that could lead to damage;
• e) in case of danger or threat to life and health, immediately contact emergency services and then inform the provider.

The following is strictly prohibited in and around the accommodation unit:

• a) smoking (including e-cigarettes);
• b) keeping pets;
• c) modifying, damaging, or tampering with the accommodation unit in any way;
• d) accommodating or subletting the unit to persons not listed in the reservation;
• e) making open fires outside designated areas (if prohibited for nature protection or fire safety reasons, this prohibition is absolute).

6.2 Provider's Rights

The provider is entitled to:

• a) immediately terminate the contract without any refund if the guest, despite a warning, grossly violates these GTC or house rules;
• b) claim full compensation for any damage caused by the guest's actions or omissions in breach of these GTC.

6.3 Provider's Liability

6.3.1 The provider is liable for defects in accommodation in accordance with Section 2328 CC. In case of a defect that partially prevents use of the unit, the guest is entitled to a reasonable discount. In case of complete inability to use the unit, the guest is entitled to a full refund. Any claim is conditional on timely and proper notification of the defect to the provider.

6.3.2 The provider is not liable for damage to property or injury to the guest and accompanying persons resulting from non-compliance with these GTC, house rules, or generally binding legislation.

6.3.3 The provider is not liable for damage or injury arising from the guest's activities outside the accommodation premises (excursions, sports, hiking, etc.), even if the provider recommended such activities.

6.3.4 This provision does not affect the provider's liability for damage caused intentionally or through gross negligence under Section 2898 CC, which cannot be excluded in advance.

7. Camera System and Privacy Protection

7.1 For the purpose of protecting the provider's property and the safety of guests, trail cameras (hereinafter "camera system") are installed on the accommodation premises. The camera system processes image recordings of persons and vehicles based on the provider's legitimate interest under Art. 6(1)(f) GDPR.

7.2 Two trail cameras are installed on the premises:

• a) Trail camera at the entrance — records the arrival and departure of vehicles. It serves exclusively for property protection and safety.
• b) Trail camera in the wellness area (above the sauna) — the guest has the option to cover this camera with a provided shield, thereby ensuring full privacy. Instructions for attaching the shield will be provided in the welcome email before arrival.

7.3 The provider has conducted a balancing test (assessment of legitimate interest under Art. 6(1)(f) GDPR), comparing the legitimate interest in property protection with guests' right to privacy. The camera system is configured to minimise intrusion into guests' privacy — the entrance camera only captures the access road, and the wellness camera can be covered.

7.4 Recordings from the camera system are retained for a maximum of 72 hours from capture, after which they are automatically deleted. In the event of a security incident or damage, relevant recordings may be retained for the period necessary to resolve the incident, but no longer than the duration of the relevant proceedings.

7.5 Only the provider has access to the recordings. Recordings are not shared with third parties except where required by law (e.g., at the request of the Czech Police).

7.6 By entering the accommodation premises, the guest acknowledges the existence of the camera system. An information sign is placed at the entrance to the premises, alerting to the presence of the camera system with reference to these GTC and the Privacy Policy.

7.7 The guest has the right to object to the processing of personal data via the camera system under Art. 21 GDPR. Objections can be submitted by email to petra@rychlebskyglamping.cz.

8. Complaints

8.1 The guest is entitled to complain about defects in accommodation. Complaints must be made without delay, but no later than before leaving the accommodation unit at check-out, either verbally to the provider's representative or in writing by email to petra@rychlebskyglamping.cz.

8.2 The provider undertakes to resolve complaints without undue delay, but no later than 30 days from the date the complaint was made.

9. Final Provisions

9.1 These GTC and any documents "How to behave in the accommodation unit" and "How to behave towards the surroundings" form an integral part of the accommodation contract. The guest agrees to them by concluding the contract in accordance with Article 2. These documents will also be available in printed form in the accommodation unit.

9.2 Contractual relations not governed by these GTC shall be governed by the relevant provisions of the Civil Code (Sections 2326–2331 CC and related provisions) and other generally binding legislation of the Czech Republic.

9.3 The competent authority for out-of-court resolution of consumer disputes is the Czech Trade Inspection Authority (Česká obchodní inspekce), ID 00020869, Štěpánská 576/15, 120 00 Prague 2, website: www.coi.cz.

9.4 The Online Dispute Resolution (ODR) platform pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council is available at: https://ec.europa.eu/consumers/odr.

9.5 Any court disputes shall be resolved under the laws of the Czech Republic by the competent courts of the Czech Republic.

9.6 If any provision of these GTC is found to be invalid, ineffective, or unenforceable, this shall not affect the validity and effectiveness of the remaining provisions (severability clause).

PRIVACY POLICY

1. Data Controller

The controller of your personal data is:

2. What Personal Data We Process

As part of providing accommodation services, we process the following categories of personal data:

• Identification data: first and last name
• Contact data: email address, phone number
• Reservation data: arrival and departure dates, number of guests, special requests
• Payment data: information about payments made (card payments are processed securely by GOPAY s.r.o. — the provider does not have access to card details)
• Billing data: business ID and address (for business guests, if an invoice is required)
• Camera recordings: image recordings from trail cameras installed on the premises (arrival/departure vehicle recordings, wellness area recordings — see Art. 7 GTC)

3. Purpose of Processing Personal Data

We process your personal data for the following purposes:

• Contract performance: processing your reservation, communication regarding your stay, providing accommodation services
• Legal obligations: bookkeeping, fulfilling obligations of the accommodation provider under the law
• Legitimate interest: sending information about your stay, handling complaints, property protection (including operation of the camera system under Art. 7 GTC)
• Based on consent: sending marketing communications (only if you have given explicit consent)

4. Legal Basis for Processing

We process personal data on the following legal bases under the GDPR:

• Art. 6(1)(b) GDPR: processing is necessary for the performance of a contract (reservation and provision of accommodation)
• Art. 6(1)(c) GDPR: processing is necessary for compliance with a legal obligation (accounting, tax obligations)
• Art. 6(1)(f) GDPR: processing is necessary for the purposes of the legitimate interests of the controller (property protection, operation of camera system — details in Art. 7 GTC)
• Art. 6(1)(a) GDPR: processing based on your consent (marketing)

5. Data Retention Period

• Data for contract performance: for the duration of the contractual relationship and 3 years thereafter (statute of limitations)
• Accounting documents: 10 years under the Accounting Act
• Data processed based on consent: until consent is withdrawn
• Camera recordings: maximum 72 hours from capture; in the event of a security incident, for the period necessary to resolve it

6. Recipients of Personal Data

• GOPAY s.r.o., Business ID 260 46 768, registered at Planá 67, 370 01 České Budějovice, Czech Republic — processing of online payments. Personal data are processed exclusively within the EU/EEA.
• Resend, Inc. (resend.com) — email service provider for sending automated booking confirmations and guest communications. Processing takes place in the USA on the basis of Standard Contractual Clauses (SCC) pursuant to Art. 46 GDPR.
• Accountant and tax advisor — for fulfilling legal obligations
• Public authorities — in cases required by law

7. Your Rights

• Right of access: you may request information about the data being processed
• Right to rectification: you may request correction of inaccurate data
• Right to erasure: you may request deletion of data when the purpose of processing has ceased
• Right to restriction of processing: you may request restriction of processing in certain cases
• Right to data portability: you may request transfer of data to another controller
• Right to object: you may object to processing based on legitimate interest
• Right to withdraw consent: you may withdraw consent at any time

To exercise these rights, contact us by email at petra@rychlebskyglamping.cz.

8. Right to Lodge a Complaint

If you believe that the processing of your personal data violates your rights, you have the right to lodge a complaint with the supervisory authority:

9. Data Security

We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• Encrypted data transmission (HTTPS/SSL)
• Secure payment processing via certified GoPay payment gateway, regulated by the Czech National Bank
• Restricted access to personal data only for authorised persons
• Regular updates to security measures

10. Cookies

Our website uses technically necessary cookies to ensure the proper functioning of the site. We only use analytical and marketing cookies with your prior consent, which you can give or refuse via the cookie bar on your first visit. You can change your consent at any time in the cookie settings on our website.

11. Changes to the Policy

We may occasionally update this privacy policy. We will inform you of significant changes through our website. The current version is always available at rychlebskyglamping.cz.

This Privacy Policy is effective from 14 February 2026.

If you have any questions regarding the processing of your personal data, please do not hesitate to contact us by email at petra@rychlebskyglamping.cz or by phone at +420 608 249 453.

Petra Machová · Johanka Rychlebský glamping · Business ID: 19169370